Quality Policy and Objectives
The ISJD defined the Quality Policy as the basis of its strategic management, based on the following principles:
- Focus on the customer, for the satisfaction of their needs and expectations;
- Ensuring good management of internal and external communication;
- Permanently improve an effective relationship of trust with Customers, Employees, Volunteers, partners and other interested parties;
- Promotion of the training and satisfaction of Employees with a view to technical excellence of services and scientific rigor, fostering a humanizing conduct of treatment and care;
- Guarantee of economic and financial sustainability, based on efficient use of resources and efficiency in results;
- Focus on the maintenance and conservation of infrastructure and on the conditions of the work environment according to the needs and available resources;
- Commitment understood and assumed by all Employees with continuous improvement.
The Quality objectives are:
- Promoting autonomy and quality of life for users
- Promoting caring hospitality
- Ensuring sustainability
- Create and improve the physical conditions of equipment
- Permanently update the skills of employees
- Optimize human capital
- Improve communication
- Consolidate partnerships
- Improve the Institution's performance
- Promote innovation
- Reinforce institutional identity
The indicators and quality objectives are the same as in the Strategic Plan.
